The Firefly is always looking for quality people that have the desire to work as a Firefly barista. A link to our employment application follows the Firefly Barista job description below.

Main Job: Create fiercely loyal regular customers.

General: You will be responsible and accountable for learning, understanding, and following all rules and quality guidelines. While in the coffeehouse all employees will conduct themselves in a manner that represents our company values and will follow all established guidelines.

Customer Service: All Staff members will provide exceptional customer service. This will include greeting customers, sharing coffee knowledge, problem solving and efficiently serving customers. Help make each customer feel like this is their coffeehouse by remembering names, drinks or pointing out features of the coffeehouse. The customer takes priority over all other projects. Always have a positive disposition when working with customers, even when you are not having the best day.

Coffee Quality: We will create a superior product for our customers. We must do our best to give our customer the drink he or she wants, if not exceeding their expectations.

Coffee Knowledge: Each employee is required to complete coffee training and continue learning about the coffees/products we offer.

Cash register: Employees must complete customer transactions on the cash register accurately, and enter amounts under the proper department.

Daily Tasks: Complete daily tasks, which include, but are not limited to, cleaning, stocking and organizing.


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